Advanced tips for troubleshooting
November 3rd, 20081. (TiVo Desktop users only) If you are unable to make connections to the TiVo service using your network connection, you can use TiVo Desktop to check the connection between your PC and your DVR. From your PC or Mac, try to access Music & Photos on the DVR. If you are able to access Music & Photos, the problem is likely with your router or Internet service provider, since the connection between your computer and DVR is working. Check your network and router settings and contact your ISP if necessary.
2. (TiVo Desktop users only) If you have a software-based firewall such as Black Ice, Norton Internet Security, or McAfee Personal Firewall installed on your PC, it may be necessary to adjust your settings to allow the TiVo Server to broadcast the beacon signal to your DVRs. For more information on which ports need to be open, go to What network ports and IP addresses do I need open when using my TiVo DVR?
3. If you assigned a Static IP address to your DVR, check that its IP address is correct and is unique on your network. Also, confirm that the first three sets of numbers of the DVR’s IP address are the same as those of other devices on the network. (for example, if your computer’s IP address starts with 192.168.1, then the DVR IP address must also start with 192.168.1.)
4. Verify that the Domain Name System (DNS) server is functioning properly. From TiVo Central select Messages & Settings > Settings > Phone & Network > View network diagnostics.
If the DNS resolution test says “Failed”, try to access several web pages using a computer on the same network. If the computer is unable to access the web pages, there may be an issue with your Internet Service Provider’s DNS server. Contact your ISP for further troubleshooting assistance.
5. Update the firmware on your network equipment. If your home network includes a router, home gateway, or wireless access point, it may need a firmware update. You can usually find any updated firmware at the customer support web site for the manufacturer of your hardware.
Posted by